Check out our most frequently asked questions below!
I am not a doctor. I am a self taught herbalist and health educator. The ideas I discuss does not constitute medical advice. The things I share may or may not apply directly to you but they will provide you with information to think about and some ideas to research further.
These statements have not been evaluated by the FDA.
1. Are your products organic?
We strive to sell organic products whenever possible. If a product is not organic, it's wild-harvested.
We source from an herb seller whom constantly test to ensure they meet their strict specifications and are free from adulterants and contamination, including pesticides.
Upon request I can provide a certificate of analysis, organic certificate, and kosher certificate from our source.
2. How do I track my order?
Once your order is shipped, you will receive and email with the shipping confirmation and tracking details. In that email, you can click on the USPS link to track your order.
3. Do you offer gift wrapping?
Yes. Upon request. Keep in mind, gift wrapping requests can take an additional 2-5 days to prepare. Simply leave a note at the end of you order.
4. How do you ship?
Orders are shipped Monday - Friday, excluding observed holidays within the United States via USPS.
Typically, it takes 2 business days for an order to be shipped and 3 - 5 business days to be delivered. Orders shipped to an address in the state of North Carolina, generally take 1 - 2 business days to be delivered.
You will receive email updates on the progress of your order. If you have any additional concerns, please feel free to contact us.
5. Can I pick up my orders locally?
Not at the moment. However, if you're local to Fayetteville, Hope Mills and Raeford, you can pick up many of our items from A&V Salon location at: xxxxxxx, Fayetteville, NC 28311.
Call ahead for availability.
6. How can I take advantage of free shipping?
Shipping is free on all orders over $50 and $5.95 flat rate on all orders below $50. * Shipping fees are non-refundable.
7. My order has not shipped yet, can I cancel it?
Yes, reach out to us directly to cancel your order.
However, requests for order cancellations after the order has shipped will not be accepted.
8. Do you ship internationally?
At this time, Paula's Handcrafted Co is only processing and shipping orders with billing and final destination shipping addresses located in the United States.
We are not able to bill or ship to any countries outside of the United States.
9. What is your return policy?
If you are not satisfied with one of our products that you have purchased, you may return the item within 14 days from the date your product was delivered for a full refund of the purchase price, minus the shipping. The item must be returned in good condition, in the original jar to ensure full credit.
You can expect a refund in the same form of payment originally used for purchase within 3-5 business days upon us receiving your returned product.
We are not responsible for lost, held, damaged or unclaimed packages. As soon as a package ships, we provide tracking information for your convenience. It is your responsibility to be aware of delivery dates and arrange delivery, re-delivery or pick-up with your local post office if it becomes necessary.
10. If an item is out of stock, when will it be available?
Once an item is out of stock it can take up to 7 weeks to get replenished.
An out of stock item with have a "Back in Stock" date on the ribbon located on the upper right-hand side of the product image.